Frequently Asked Questions
At Heavenly, we want your experience to be as seamless and meaningful as possible. Below, you’ll find answers to some of the most common questions about our products, customization options, shipping, and more. If you have any additional questions, don’t hesitate to reach out — we’re here to help every step of the way.
At Heavenly, we specialize in personalized memorial stands and gifts that celebrate life’s special moments. Our products include high-quality acrylic mirror stands for honoring loved ones, as well as unique gifts for graduations, anniversaries, milestone birthdays, and other significant events.
Personalizing a gift with Heavenly is easy! Simply select the product you want, and during the checkout process, you’ll have the option to add custom text, such as a name, message, or quote. Our design team will then bring your vision to life.
We aim to process and ship your personalized gift within 5-20 business days. Delivery times may vary depending on your location, but we’ll always keep you updated with tracking information once your order is on the way.
Absolutely! If you have a specific idea in mind that you don’t see on our website, feel free to contact us. We’re happy to work with you to create a completely custom piece that fits your vision.
Yes! We offer personalized memorials and celebratory gifts for pets as well. Whether you’re honoring a beloved pet who has passed or celebrating milestones like adoption anniversaries, we can create a special tribute.
Our products are made from high-quality acrylic mirror, designed to be both durable and elegant. The sleek, reflective surface enhances the beauty of your photos and personal inscriptions.
To maintain the shine of your acrylic mirror stand, simply wipe it with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials that may scratch the surface.
Your satisfaction is our priority. If you’re not completely happy with your order, please contact us within 30 days of receiving your item, and we’ll do our best to make it right, whether through adjustments or a replacement.
Yes, we offer gift shipping options! During checkout, you can enter the recipient’s address, and we’ll ship the gift directly to them. We can also include a personalized note if requested.